Terms of Service
Effective Date: September 22, 2024
IMPORTANT NOTICE: THIS AGREEMENT CONTAINS A BINDING ARBITRATION PROVISION AND CLASS ACTION WAIVER. IT AFFECTS YOUR LEGAL RIGHTS AS DETAILED IN THE ARBITRATION AND CLASS ACTION WAIVER SECTION BELOW. PLEASE READ CAREFULLY.
PLEASE NOTE THAT YOUR USE OF AND ACCESS TO THE PLATFORM (DEFINED BELOW) ARE SUBJECT TO THE FOLLOWING TERMS; IF YOU DO NOT AGREE TO ALL OF THE FOLLOWING, YOU MAY NOT USE OR ACCESS THE PLATFORM IN ANY MANNER.
Table of Contents
1. Acceptance of Terms
Welcome to askadoctor.help, owned and operated by Merena LLC ("Merena," "we," "us," or "our"). These Terms of Use ("Terms") are a binding legal agreement between you and Merena. "User," "you" and "your" refer to the individual or entity that uses the websites, applications, and other offerings from Merena (collectively, the "Platform").
By using or otherwise accessing the Platform or clicking to accept or agree to these Terms, you:
- Accept and agree to these Terms
- Consent to the collection, use, disclosure and other handling of information as described in our Privacy Policy
- Agree to comply with all rules, policies, and disclaimers posted on the Platform or about which you are notified
2. The Platform
The Merenza Platform is an online venue for informational and educational purposes and connects Customers with Experts. Merena is not in the business of providing or selling information or education that is within any Expert's area of expertise, and Merena otherwise does not provide advice or any professional service to Customers.
4. Fair Use Policy
Membership Subscriptions are intended and authorized only for personal, non-transferrable, not-for-resale use only. Excessive use by any particular Customer may impair Merena's ability to offer subscriptions at reasonable prices to other Customers and/or indicate non-personal, transferred or resale use.
5. Modification of Terms or Platform
Except for Section 18, providing for binding arbitration and waiver of class action rights, Merena reserves the right, at its reasonable and sole discretion, to modify or replace these Terms at any time.
6. Eligibility & Account Creation
Only individuals who are at least 13 years old and can form legally binding contracts under applicable law of their jurisdiction are permitted to access the Platform or be a User.
7. Posts and Communications with Experts
Posts and any other communication between you and an Expert, including but not limited to phone calls facilitated by our Platform, are not confidential and may be used by Merena for any purpose.
8. Prohibitions
As a User of the Platform, agree you will not use the Platform for purpose that is unlawful or prohibited by these Terms, or any other purpose not reasonably intended by Merena. By way of example, and not as a limitation, you agree not to:
- Directly or indirectly manipulate, undermine, or disrupt the integrity of any User ratings
- Establish a professional-client relationship on the Platform
- Use the Platform for purposes of plagiarism
- Create multiple Accounts on the Platform
19. Arbitration and Class Action Waiver
PLEASE READ THIS SECTION CAREFULLY – IT MAY SIGNIFICANTLY AFFECT YOUR LEGAL RIGHTS, INCLUDING YOUR RIGHT TO FILE A LAWSUIT IN COURT.
If you have a dispute with Merena or if Merena has a dispute with you and such dispute cannot be resolved informally, such dispute will be resolved on an individual basis in accordance with the provisions set forth below.
20. Venue and Governing Law
For any dispute not subject to arbitration or under the jurisdiction of a small claims court, you and Merena agree to submit to the personal and exclusive jurisdiction of any venue in the federal and state courts located in Ada County, Idaho.
23. Contact Us
If you have questions about these Terms, please contact us in writing through Merena's Help Center.
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